Fresh, Bold & Handcrafted Exactly Your Way.

Effective Date: January 1, 2026

At Moe's Southwest Restaurant & Grill LLC ("we", "our", or "us"), your privacy is of utmost importance. This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users ("User", "you") of this website.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order for food pickup or delivery, fill out a catering request form, subscribe to our newsletter, and in connection with other activities, services, features, or resources we make available.

• Contact Data: Name, email address, physical delivery address, and telephone number.
• Transaction Data: Details of orders placed, fulfillment status, and delivery instructions.
• Technical Data: IP address, browser type, device identifiers, and browsing patterns.

2. How We Use Collected Information

We process collected data to:

• Process, fulfill, and deliver your food and catering orders promptly.
• Communicate with you regarding order confirmations, updates, or customer service inquiries.
• Maintain, protect, and optimize our digital ordering platforms.
• Comply with applicable legal, fiscal, and food safety regulations.

3. Protection of Your Information

We adopt industry-standard data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. Payment transactions are processed through encrypted, PCI-DSS compliant third-party payment gateways.

4. Sharing Personal Information

We do not sell, trade, or rent Users' personal identification information to third parties. We may share generic aggregated demographic information not linked to any personal identification information with our trusted business partners for analytical purposes.

5. Your Privacy Rights

Under GDPR and CCPA regulations, you have the right to request access to the personal data we hold about you, request corrections, or request deletion of your information. To exercise these rights, please email orders@moess-restaurant.site.

Last Updated: January 1, 2026

Please read these Terms of Service carefully before utilizing the online ordering and information services of Moe's Southwest Restaurant & Grill LLC.

1. Acceptance of Terms

By accessing our website or placing an online order, you agree to be bound by these Terms of Service and all applicable federal and state laws. If you do not agree, please do not use our services.

2. Online Orders & Pricing

All orders placed via this website are subject to restaurant acceptance and menu availability. Prices, descriptions, and promotions are subject to change without prior notice. We make every effort to display accurate pricing and ingredient descriptions.

3. Order Pickups & Delivery

Estimated preparation and delivery times are approximate. While we strive to deliver every meal hot and fresh within the indicated timeframe, delays may occasionally occur due to inclement weather, traffic, or kitchen rush.

4. Intellectual Property

All brand logos, text, food descriptions, and website design elements are the proprietary intellectual property of Moe's Southwest Restaurant & Grill LLC or used under appropriate licensing.

5. Limitation of Liability

To the fullest extent permitted by applicable law, Moe's Southwest Restaurant & Grill LLC shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our website.

100% Freshness & Satisfaction Guarantee

We pride ourselves on delicious food made fresh to order. If your meal arrives incorrect, missing items, or does not meet our high quality standards, we are committed to making it right immediately.

Cancellations

Because our kitchen begins preparing meals immediately to ensure maximum freshness, orders may only be cancelled within 5 minutes of online submission by calling the restaurant directly at (404) 555-0182.

Refund Processing

If an order error occurs or a refund is approved by our management team, the refund will be credited back to your original payment method within 3 to 5 business days, depending on your financial institution.

Delivery Window

Standard delivery is fulfilled within 30 to 45 minutes of order confirmation. Insulated thermal carriers are used for all hot burritos and chilled salsas to preserve peak food safety and flavor.

Food Allergy Information

Our kitchen prepares dishes containing dairy (cheese, sour cream, queso), wheat (flour tortillas), and soy. While we take meticulous precautions to prevent cross-contact, items are prepared in a shared kitchen environment.

Gluten-Friendly & Vegetarian Options

We proudly offer corn tortillas, seasoned rice, black and pinto beans, and fresh vegetable toppings that do not contain gluten ingredients. Our tofu and bean burritos are 100% vegetarian friendly.

Moe's Southwest Restaurant & Grill LLC is dedicated to ensuring digital accessibility for all diners, including individuals with disabilities. We continually work to enhance user experience in adherence to WCAG 2.1 AA standards.

If you encounter difficulty accessing any component of our website or need assistance placing an order, please contact our accessibility team at (404) 555-0182 or email orders@moess-restaurant.site.